Smoke Eater Apparel Co. - Return Policy
At Smoke Eater Apparel Co., we are committed to providing high-quality clothing designed for the extraordinary men and women who serve as first responders. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction.
30-Day Return Period:
You may return any unworn, unwashed, and undamaged item within 30 days from the date of purchase. This allows you ample time to inspect your Smoke Eater Apparel Co. products and decide if they meet your expectations.
Easy Return Process:
To initiate a return, please follow these simple steps:
- Contact our Customer Support Team at smokeeater423@gmail.com to request a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package.
- Ship the item(s) back to us using a trackable and insured shipping method. The return shipping cost is the responsibility of the customer.
Refund or Exchange:
Once we receive the returned item(s) and verify their condition, we will process your refund or exchange. Refunds will be issued to the original form of payment, while exchanges will be shipped out promptly.
Conditions for Returns:
- Items must be in their original condition with all tags attached.
- Smoke Eater Apparel Co. reserves the right to refuse returns that do not meet these criteria.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Support Team immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.
Non-Returnable Items:
Certain items, such as gift cards and final sale items, are non-returnable.
Contact Information:
For any questions or concerns regarding returns, please reach out to our Customer Support Team at smokeeater423@gmail.com.
At Smoke Eater Apparel Co., your satisfaction is our top priority. Thank you for choosing our first responder-directed clothing line, and we appreciate the opportunity to serve you with the utmost respect and dedication.